Tailor-made lifestyle Service for the Ultra High Net Worth
'Service, beyond banking'
Private family offices, private banks and wealth management firms choose our service, as we understand the lifestyle needs of their ultra-high-net-worth (UHNW) clients.
A dedicated service
UHNW members are familiar with, and appreciate, the finer things in life. They typically have hired assistance as they tend to be professionally and socially in demand.
UHNW members like to know and trust who they work with. Each UHNW member has a dedicated lifestyle manager, who will often collaborate with the member’s personal or executive assistant(s). Concierge is an essential resource when the executive assistant needs expert support.
UHNW members also tend to appreciate being able to manage their own affairs when possible and to really understand the value of what they’re offered. This is why our digital platform is a perfect pairing with our dedicated concierge approach.
UHNW members love the personalised touch of our travel and lifestyle service. Corporate clients typically see a 3x increase in average spend per client on their banking card, or 1.5x uplift in assets under management over time.
Highest caliber of service:
Every member will have a dedicated lifestyle manager as their point of contact.
Discretion and privacy:
Ability to use aliases for events and reservations – particularly to allow high-profile members enhanced privacy and security, and to avoid unwelcomed publicity.
Tailored welcome and onboarding:
This includes a face-to-face consultation to personally get to know each member and establish their tastes, preferences and communication style, and ascertain how to make full use of the service.
Global presence:
Use concierge locally in 22+ locations around the world, with named specialists in specific cities, where members are domiciled in more than one region.
Surprise and delight:
Enhance those special occasions (e.g. birthdays, anniversaries, milestone events) with bespoke plans and added extras.
Personal shopper:
Offering curation and purchases on each member’s behalf.
Extraordinary access & experiences:
- Global Hotel Collection features luxury 4- and 5-star hotels with exclusive member-only benefits.
- Global Held Tables are reserved for members only, in the most in-demand restaurants.
- Sports and Entertainment: Enjoy special access at the Chase Center, The O2, Royal Opera House and many other top venues around the world.
- Fashion and Style: Expect exclusive preview opportunities and member-only benefits with the world’s premium and up-and-coming brands.
- Private Events Access: VIP events, such as Art Basel in Miami.
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